1) Who we are
Our website address is: https://rocketrye.co.uk
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep this policy under regular review and we may change this policy from time to time by updating this page. This policy was last updated on 27th May 2022.
2) What personal data do we collect and why we collect it
We may collect, use and store different kinds of personal data about you as follows:
Identity Data including first name and last name.
Contact Data including telephone number, email address and a billing address.
Technical Data including internet protocol (IP) address, browser type and versions, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
We collect the data to:
- Provide you with a high level of customer service (including assisting you with enquiries and bookings) and personalise the service you receive from us.
- Communicate with you about our offers, promotions, news, upcoming events, or any other updates, with your consent. You can unsubscribe from our communications at any time.
- To compile reports and help us understand and improve our digital applications or marketing activity.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
2.2) Contact Forms
You may provide us with your Identity Data or Contact Data by corresponding with us by phone, and email or otherwise. This includes personal data you provide when you complete the enquiry form on our website, give us feedback or contact us.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
3) Embedded content from other websites
Performance cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
5) How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
For users that register to our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
5.1) What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
5.2) Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect.
5.3) Your legal rights to your data
Under the General Data Protection Regulations (GDPR), you have a number of rights that you can exercise in certain circumstances. Where those circumstances are established, you may have the right to:
Ask for access to your personal information and other supplementary information;
Ask for correction of mistakes in your data or to supplement information we hold on you;
Ask for your personal information to be erased;
Receive a copy of the personal information you have provided or have this information sent to a third party;
Object at any time to processing of your personal information for direct marketing;
Object to the continued processing of your personal information;
Restrict our processing of your personal information.
If you want to exercise any of these rights, or for any further enquiries, please contact us directly. If you want more information about your rights under GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.